+ customer care

Hi! We're so glad you're here. We're Sydney and Shea, and we're the cofounders of UPwords! We're a brand new company, trying to do things right the first time! But we know there's a learning curve with everything and hope you'll patient with us. We're super grateful for you and for your support! If we can help you in ANY way, please feel free to reach out to us by phone or email.

+ shipping policy

We've arranged an incredibly safe shopping experience for you and have found shipping services we love (and hope you do too!). Most orders are filled and processed within three business days. If you need your order expedited, drop us a note and we'll do our best.

We charge a flat shipping fee of $6 per order. All purchases over $75 are completely free! Of course, with Covid, we've all experienced delays. We're hopeful to avoid them, but they do happen from time to time.

+ return policy

So about returns!? At this time, we simply don't have the capacity to accept returns. But we are absolutely certain you'll love your UPwords items! Feel free to reach out if you have any questions or want to chat about your order. Of course, if an item arrives damaged or is different from what you ordered, we'll make it right in a jiffy!

We are here for you and hope you'll email us if we can make your shopping experience extra positive!

 

+ privacy policy

Click here to read our privacy policy and learn more about how we use cookies.

+ payment methods

- Credit / Debit Cards
- PayPal

- ApplePay

+ terms & conditions

Click here to read our terms and conditions.